NegahMedia delivers Interactive Voice Response software, systems, and expertise that companies of all sizes rely on to simplify their global communications and improve their customers' self-service experience.
Negah IVR Solutions:
-General IVR systems
-Call Center IVR
-Government Offices & Agencies
-Banks & Financial Services
-Travel & Transportation
Negah's customers and development partners use our IVR solutions to deliver the widest variety of IVR applications, including:
-Call center automation
-Virtual call centers
-Voice instant messaging
-Account balance & transfer
-Email by phone
-Call recording solutions
-Audio broadcast services
-Real estate information lines
Negah offers a wide variety of valuable enterprise IVR applications, including:
Many of our customers use a Negah IVR-based, voice-driven auto-attendant to answer their main office and toll-free numbers. A voice-driven auto-attendant lets callers connect with the desired party by simply dialing the extension number of the person or group they want to reach.
Most enterprises are looking for a solution to quickly deliver time-critical information to customers, employees, divisions, or teams. NegahIVR outbound notification applications enable instant delivery of time-critical information via calls to any desk or wireless phone. These solutions are invaluable during emergencies or for last-minute product updates and announcements.
Call Center Automation:
Increasingly, enterprises are looking to reduce the cost of customer service and support centers via automation or by moving agents off-shore. Negah's call center automation applications can deliver cost reductions that even surpass savings achieved from off-shore operations.
Enterprises with a focus on customer service and support excellence use Negah telephone survey applications to automatically survey customers by phone after orders, installations, and on-site repair services have been performed.
Inventory and Reporting: Manufacturing and retail-based enterprises leverage Negah IVR inventory and reporting solutions to enable remote plants, stores, and employees to report inventory and sales information from any wireless phone.
Bill Reminders and Collections: Enterprises selling post-paid products and services use the Negah IVR payment solution to place automatic bill reminder calls to customers both before and after their bills are due, reducing the enterprise's past due accounts receivable overhead with almost zero incremental cost.
Negah can create custom IVR applications for any requirement or project.
For any information please call NegahMedia at:
(818) 585 2446
(858) 450 4649
(949) 870 6461